Booking Conditions

Personal Data Processing

In accordance with the provisions of Law 15/1999, of December 13, on the Protection of Personal Data, the user accepts that the personal data provided at the time of their reservation will be incorporated into a file owned by Inversiones Cajamar, hereinafter the company, with 900316001-1 and registered office at Carrera 44 # 74-85, for the management of the reservation system, the processing of their request, the control and management of the relationship with the users of the website who process reservations, as well as for the performance of statistical studies of the registered users on the aforementioned website that allow the design of improvements in the services provided. All fields in the forms marked as mandatory must be completed for the correct processing of your requests. The personal data you provide will only be communicated to third parties in compliance with legal obligations or with your prior consent. The user expressly consents that the bank details provided be used to cover possible penalties for cancellations or no-shows as set out in the fare conditions. The processing of your reservations necessarily implies the aforementioned processing, so the process cannot be carried out in case of opposition to it. You can, at any time, exercise your rights of access, rectification, cancellation or opposition as indicated below.

Truthfulness of data

The user will be responsible, in any case, for the truthfulness of the data provided, reserving the company the right to exclude from the registered services any user who has provided false data, without prejudice to other legal actions. Likewise, the user must be duly authorized to provide data of third parties. Only if they have the consent of the future guests of the hotel, the user may enter their names and surnames in the Room Distribution section. Such information, which will allow the chosen Hotel to provide better service to its guests, is optional, so its entry by the user implies, under their exclusive responsibility, the assumption of the duty to inform them of the content of our Privacy Policy prior to providing the personal information.

Data processing during navigation

In accordance with the obligation provided in art. 22.2 of Law 34/2002, of July 11, on information society services and electronic commerce, you are informed that the company uses cookies. A cookie is a piece of text information that websites transfer to the hard drive of the computers that connect to them. We use session cookies to identify the user and maintain their identification status. Session cookies are automatically deleted from the hard drive when the session ends. We also use cookies to collect anonymous and aggregated statistics that allow us to analyze how users use our website, in order to improve it. Only the following information about visitors to our website is obtained and retained:

• a) The domain name of the provider (ISP) and/or IP address that gives them access to the network. For example, a user of provider xxx will only be identified with the domain xxx.es and/or the IP address. In this way we can compile statistics on the countries and servers that visit our website most often.
• b) The date and time of access to our website. This allows us to find out the busiest hours, and make the necessary adjustments to avoid saturation problems during our peak hours.
• c) The internet address from which the link directing to our website originated. Thanks to this data, we can know the effectiveness of the different banners and links that point to our server, in order to promote those that offer the best results.
• d) The number of daily visitors to each section. This allows us to know the most successful areas and increase and improve their content, in order for users to obtain a more satisfactory result.

It will allow us to obtain the following information:

• a) The date and time of the last time the user visited our website.
• b) The content design that the user chose during their visit to our website.
• c) Security elements involved in access control to restricted areas.

Although the information obtained is, in principle, completely anonymous, in compliance with Law 1581 of 2012 and Decree 1377 of 2013 on personal data protection in Colombia and the Superintendency of Industry and Commerce (SIC) of Colombia, the authority responsible for personal data protection, users are informed that the aforementioned data will be incorporated into a personal data file of the company for the purposes detailed above, and the user may exercise their rights of access, rectification, cancellation and opposition as indicated below.

We also use the Google Adwords remarketing tool. This tool allows ads based on previous user visits to our Website to be published on the Google Adwords Content Network (more details on the Google content network here: https://support.google.com/adwords/answer/2404190). To do this, some of the pages on our website include a code called "remarketing tag". These tags allow your browser's cookies to be read and configured in order to determine the specific type of ad that will be shown to the user, based on elements related to their visit to our website, such as the chosen navigation path, the specific pages visited or the actions performed on them. The remarketing lists thus created are stored in a database on Google's servers, where all cookie IDs associated with each list or interest category are stored. The information obtained only allows a specific browser to be identified, and Google cannot identify the specific user solely with this information (more information about the Remarketing tool at the following link: https://www.google.es/adwords)

Regarding the company, this information can only be associated with a specific user if said user is identified on the website, for example, by having completed a reservation process. In this case, the data thus obtained will be communicated to the company for commercial prospecting purposes and for segmenting website users to design commercial campaigns according to the interests shown during navigation, with the data being incorporated into a file of the aforementioned entity for the stated purposes. To oppose the aforementioned processing and communication, the user has the possibility of disabling cookies, as indicated below:

The user has the option not to receive cookies or to be informed about their setting by configuring their browser for this purpose. However, if cookies are disabled, you may not be able to use all the functionalities of the website. Regarding remarketing cookies, the user can disable the use of Google cookies by visiting Google's ad disabling page. You can also disable DoubleClick cookies by visiting the DoubleClick disabling page (in English). To disable the use of third-party cookies, users can also visit the Network Advertising Initiative (NAI) disabling page (in English). At any time, the user may exercise their rights of access, rectification, cancellation and opposition as indicated below.

File for advertising purposes

If the user wishes to receive information about promotions from the company, they can authorize the transfer of their data for such purposes simply by accepting these Booking Conditions. If, on the contrary, they do not wish to receive information in this regard, they must expressly check the exclusion box. Only when there is consent for it, the personal data necessary for the communication will be transferred to Paraty Hoteles S.L and will be used to keep you informed, either by email or by any other means, of news, products and services related to the company and Paraty S.L. From this moment, you are informed that, if you have expressed that this is your will, your personal data will be incorporated into a file with personal data for which the company is responsible, and the user may access, cancel, rectify their data or oppose its processing by writing to the company as indicated below.

Rights

The rights of access, rectification, cancellation and opposition may be exercised by writing accompanied by a copy of your ID addressed to the data controller at the address indicated below:

- Paraty Hoteles S.L. | Paraty Hoteles S.L. | Avenida Manuel Fraga Iribarne, 15 Portal 4, 1ª Planta - 29620 Torremolinos (Málaga)

- Inversiones Cajamar | CIF 900316001-1 | Carrera 44 # 74-85

Hotel's responsibility

Access to the page does not imply, in any case, the existence of a commercial relationship between the user and the company. The portal only provides information about vacant hotel rooms at the time of requesting the aforementioned information, so if you make the reservation online, you are contracting directly with the hotel and not with the portal. The printed version of the reservation made serves as a locator when you go to the hotel.

The reservation of hotel nights on this website implies the adherence and acceptance by the client of each and every one of the general conditions set forth herein.

By accepting the following clauses, you declare and accept:

• 1) To be of legal age and have full capacity to make the reservation, stating that you understand and comprehend all the conditions found on the website.
• 2) That the data provided when making the online reservation is true, complete and concise.
• 3) Only those pages listed in the sitemap are included on the website.
• 4) That access to this website is the user's responsibility.
• 5) That once the reservation has been made, the electronic document in which it was formalized will be archived, and you will be able to access it at any time.
• 6) That you confirm the reservation made, that is, the indicated dates, the number of rooms, people and the chosen Hotel.
• 7) The conditions and price of the reservation made are those expressly determined in the fare conditions expressly included on the page where you make the reservation.
• 8) Regarding the relationship with the portal, it gives you the possibility of reserving rooms at the chosen hotel through its website, but it does not offer any type of hotel service under its responsibility.
• 9) That your card details are collected to guarantee the reservation. Payment will be made in cash at the chosen Hotel and only in the case of cancellations or no-shows, the reservation will be canceled and the charge set out in the fare conditions will be applied.
• 10) Offers will only be valid for as long as they remain accessible to the recipients of the service.

Prices

The prices indicated are Retail Prices including VAT.

The price includes: Price per night depending on the type of room and board selected, with the exception of hotels where the inclusion of other services is specifically indicated.

The price does not include: Any service not specified in addition to extras such as transfers, tips, phone calls, laundry services, minibar, parking, etc...

Check-in and check-out time: As a general rule and unless otherwise expressly agreed with the establishment, rooms can be used from 3 p.m. on the day of arrival and must be vacated by 1 p.m. on the day of departure.

Passports and visas

All travelers, without exception (including children), must carry their personal and family documentation in order, whether a passport or D.N.I., according to current legislation. The obtaining of visas, passports, vaccination certificates, etc., will be at their own expense when travel so requires. Minors under 18 years of age must carry a written permit signed by their parents or guardians, in anticipation that it may be requested by any authority. Should the granting of visas be rejected by any authority, for particular reasons of the user, or their entry into the country be denied due to lack of required documentation, or due to a defect in the required documentation, or for not carrying it, the hotel declines all responsibility for such events, and any expenses incurred will be borne by the consumer, with the conditions and rules established for no-shows applying in these circumstances.